Internet keeps disconnecting

[stav81244]

Hi

My TM Twin Internet on the receiver via home plugs is constantly intermittent every 5-10 mins. I'm on image 41 and whatever image no I'm on it keeps happening. I've tried it wireless and the same. Is there a problem on Vix images with wireless? Is there certain drivers needed to be installed?

Any help is much appreciated

 

[abu baniaz]

Image wont know you are using home plugs. As far as it is concerned it is a normal wired connection.

You can test receiver hard wired to rule out an internal fault. You can test homeplugs with another device to rule out a fault on them.

 

[cactikid]

are you on vm broadband as plenty of issues/updating going on and things going off.is your homeplug inserted into a twin 13amp socket with a fixture plugged into other socket as that drops your signal.

 

[duoduo]

What issues are you referring to on VM? I'm on VM and can honestly say I have had no issues..

 

[stav81244]

are you on vm broadband as plenty of issues/updating going on and things going off.is your homeplug inserted into a twin 13amp socket with a fixture plugged into other socket as that drops your signal.

No I'm with sky fibre. My homeplugs are plug into the mains plugs as normal.

 

[mistertv77]

Dealing with this issue is relatively easy using a laptop.
I assume you're having problems with 'experimental testing'

What is your setup?
Router<>HomePlug
STB<>HomePlug
?

 

[stav81244]

Dealing with this issue is relatively easy using a laptop.
I assume you're having problems with 'experimental testing'

What is your setup?
Router<>HomePlug
STB<>HomePlug
?

Yes router to HomePlug > receiver to HomePlug.

What's need to be done in settings?

 

[mistertv77]

Plug your laptop into homeplug instead of box. Disable wifi
Start>Run>cmd
Ping 8.8.8.8 -t
Watch for ten mins to see if packets are dropped


Sent from a telephonic contraption