Brand new duo2 remote not working

[Fuzzy]

Hi

My new Duo2 has just been delivered. From WoS with Vix image installed. I was going to put a hdd in it before I started but thought I'd try it first. I get the video input selection screen and it says press ok if you can see this page on your tv. I press ok but nothing happens. The up/down buttons do nothing either. I've tried with HDMI and Scart cable, no difference. All there is plugged in now, is a power cable and a scart lead and it's saying the next input will be probed in 20 seconds. The vfd says select video with up/down buttons. The red tv light on the remote comes on but it doesn't do anything.

Please don't tell me it's faulty - I've already returned an Ultimo a few weeks ago as that wouldn't flash.

Thanks in advance.

 

[marty]

Battery's ?

 

[Maxwell]

remote mode ?

 

[Fuzzy]

Hi
New batteries that came with the remote. The light is coming on when buttons are pressed. I've tried different modes with pressing 2 and 7, then help and 0001, 0002, 0003 and 0004. I just can't get the remote to do anything
Thanks

 

[Fuzzy]

Firstly, any help would be really appreciated.

So, could it be a faulty machine? Faulty remote? Something I'm doing wrong? Could re-flashing fix it?

This is 2 Vu+ machines in a fortnight that I haven't got to boot successfully even once I'm slowly losing the will to live...

 

[Sicilian]

Hi New batteries that came with the remote. The light is coming on when buttons are pressed. I've tried different modes with pressing 2 and 7, then help and 0001, 0002, 0003 and 0004. I just can't get the remote to do anything Thanks

Remote code should be set to mode 2.

 

[nsw9154]

but if his Remote Control is not working how could he possibly set it

 

[DaMacFunkin]

move it to a different room and try to set it up, you may have something that is interferring with that remote frequency, once it is set up you can then try and change the code of the reciever and the remote and move it back into the room, i had this years ago with a jvc svhs recorder that didn't like something else.

 

[Rob van der Does]

but if his Remote Control is not working how could he possibly set it

You can always use the RC in the web-interface (browser on PC.

Have a look via a camera at the IR-LED on top of the R/C and see if it lights when you push a button.

 

[Fuzzy]

Hi
It is set to mode 2. I've tried it in a different room, just the same. The 'tv' light comes on when I press a button so it has power.

I've tried re-flashing but that doesn't work either. I have a 8Gb Kingston datatraveller stick, formatted fat32, with the folders and files in the right place, but the box won't have it. It sees the stick and says 'update' in the vfd, but pressing the power button does nothing. I've downloaded the hp format utility and the teracopy prog and used them and it made no difference.

It must be me. I used to think I was quite computer savvy, but this is 2 different vu+ machines in a fortnight that I'm not able to flash. I've flashed loads of things in the past without any trouble - are vu+ machines particularly temperamental?

I've been at it since mid-day now and I'm thoroughly jacked off. I specifically bought it from WoS becuase it was pre-flashed, too - it never crossed my mind that the remote wouldn't work

Not sure where to go now, any ideas, anyone please?

Thanks for help up to now.

 

[Larry-G]

Hi
It is set to mode 2. I've tried it in a different room, just the same. The 'tv' light comes on when I press a button so it has power.

did you press the STB button ( top right ), because if the TV button illuminates when you press a button on the remote it's still in TV mode.

 

[Maxwell]

when trying to flash are you pressing the button on the machine and not the remote to confirm flash

 

[Fuzzy]

Hi Phoenix
The tv button always lights up, whatever button I press. In fact, the only buttons that don't light the tv button when I press them, are the tv button itself and the av button.
Thanks

 

[Fuzzy]

Yeah, I'm pressing the power button behind the flap on the right, Maxwell, thanks.

 

[Larry-G]

sorry mate but i have never used the newer style remote, but on the older one you have TV and STB modes, if the TV button lights up it means it's in TV remote and you have to first press the STB button to put it into STB mode.

 

[Fuzzy]

Well there is nothing in the manual about the remote, apart from what the buttons are for. There's no mention of different modes (for different vu machines) or putting it in STB mode. The tv button is the only one with a light as far as I can tell.

 

[Maxwell]

the remote for my ultimo is the same and all but TV and AV illuminates the TV button.

Try Resetting the remote by

long pressing 1+6 until tv button illuminates, then short press 9 9 6

Then set the remote using the long press 2+7 short press help then enter 0002 and press OK

 

[Fuzzy]

Done that Maxwell, no change. Will this (or any) remote have been needed to install Vix before it was sent out?

 

[Larry-G]

no the remote control plays no part in the installation of a image.

 

[Fuzzy]

Right, reason I asked is becuase the language has already been set to English and I thought that was part of the setup process and a remote might have been needed.

I emailed the shop earlier and I was advised to try re-flashing, also which I haven't been able to do. If the box recognises the stick, does that mean it should load from it? 5 different sticks are all recognised but tapping or holding down the power button does nothing.