Ultimo4k not booting

[Timmo65]

Hello,
Not sure of next steps, advice please.....
Ultimo4k had started to behave oddly over the last week with regards to the 4tb hard disk. For example when going to recordings they were not there and it reverted to the usb stick. This happened a couple of times and a power cycle fixed it. Also a couple of recordings failed saying it could not find device. I figured the hard drive was on its way out so went to swap it out. In device I formation it only showed the usb stick. I powered the box off and took out the hdd. I tried another hdd and it just clicked. Tried the old hdd back in and again it just clicked. I tried the original hdd in a duo2 and it works fine.
Sine then I have been unable to boot the Ultimo4k at all. The power light on the front panel just flashes, mostly nothing on the lcd screen very occasional super quick appearance of the Ultimo4k logo. I tried to power up without any external devices attached and without any hdd but no good. I tried a usb flash but it does not get that far. It does not connect to the internet so can’t putty to it to get logs and nothing appears on screen.
So what I thought was a bad hdd appears to be more. I’m a bit stuck. Thanks for your help.

 

[Timmo65]

Jeez, how frustrating. I left it over night with the power light flashing and the gui quick flashing- I had earlier watched if to for a couple of hours and nothing - went to work this morning and tried logging in to it and it has booted - im in via putty and can get openwebif console ! It has no hdd attached and no tuners just the lan cable and power I will check it further later but no idea if this is a one off or if i have bigger issues. Any help on where best to start the problem detemrination would be great.

 

[Sicilian]

Without logs difficult to know anything. Could be Linux was checking your 4TB HDD.

I'd suggest a new USB re-flash and setup.

 

[Timmo65]

Without logs difficult to know anything. Could be Linux was checking your 4TB HDD.

I'd suggest a new USB re-flash and setup.

Thanks - I will update here with what I find. I tried going through a few logs and dmesg but I'm not exactly sure what I'm looking for. Overnight the 4TB hdd was not attached to the box. Its in my duo2 now so I will run a filesystem check on it there

 

[Timmo65]

Hi, I followed your advice and eventually got it to re-flashed from usb (it was very picky over usb type and even then had to be re-formatted acouple of times). So the box comes up ok with nothing else atatched to it other than lan cable and hdmi - all good. The problem it seems is when any hdd is attached to it. I tried my original 4tb hdd and then reformatted a 250gb ssd and tried that. Same results. When connected internally the device shows as unmounted /dev/sda1 - when going through the Vix mount manager it will not mount it and when changing (right button) to hdd rather than sda it causes a crash. The problem seen bopoting before were I think caused by the same thing having devices attached that it could not mount.
Advice welcome please.

Crash log attached View attachment Enigma2_crash_2019-07-09_00-18-56.logView attachment Enigma2_crash_2019-07-09_00-18-56.log

 

[Andy_Hazza]

When you initially flash your receiver from scratch, I would at this point initialise your HDD then Mount it, your receiver will then restart and at this point I would proceed to setup your settings etc.


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[twol]

Looked at 1st log.
You are using a usb hub? is it powered?? - it should be!
HDD on sda1 is apparently not formatted - I would stick it in a PC and (re-)initialise

 

[Timmo65]

Looked at 1st log.
You are using a usb hub? is it powered?? - it should be!
HDD on sda1 is apparently not formatted - I would stick it in a PC and (re-)initialise

Thanks - i'm not using a hub powered or not. I will try reformat again - but obviosuly didn't want to have to do that wit hmy 4tb drive as its full of recordings.

 

[Timmo65]

When you initially flash your receiver from scratch, I would at this point initialise your HDD then Mount it, your receiver will then restart and at this point I would proceed to setup your settings etc.


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Thanks - will certainly try this. I was almost going to kick the box out the window and buy another - do you think this is just a software problem or could it actually be a hardware fault ?

 

[Andy_Hazza]

I think most likely a software issue. If you have full of recordings, then in the plugin feeds install the drivers for NTFS etc.
As you are trying to mount the HDD, with linux it needs to be Ext 4, but by installing the drivers mentioned above you will be able to mount correctly.


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[Timmo65]

it seems all the crash logs just before crash have below message ... but not sure if that is the problem or just where its crashed. Googling like crazy now.

< 208.743> File "/usr/lib/enigma2/python/Components/Console.py", line 37, in finishedCB
< 208.743> File "/usr/lib/enigma2/python/Plugins/SystemPlugins/ViX/MountManager.py", line 501, in add_fstab
< 208.743> IndexError: list index out of range

 

[Timmo65]

I think most likely a software issue. If you have full of recordings, then in the plugin feeds install the drivers for NTFS etc.
As you are trying to mount the HDD, with linux it needs to be Ext 4, but by installing the drivers mentioned above you will be able to mount correctly.


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OK - thanks will try that. That same 4tb hdd is readable ok in my duo2 and as a worse case I can copy files off and move as needed or view them over a network mount.
So if i get nfts drivers it should mount as a /dev/sda not hdd then ? I dont really mind just want to get it back working as mrs is killing me. It was odd how it happened in the first place with a few times losing the mount which was fixed by a reboot. Thats why I thought it was the disk on its way out.

 

[Andy_Hazza]

What format is the 4TB HDD currently?


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[Timmo65]

What format is the 4TB HDD currently?


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That disk as seen currently mounted in the duo2 is .... Microsoft basic data format and was working fine for the last couple of years in the ultimo4k

root@vuduo2:~# sfdisk -l
Disk /dev/sda: 3.7 TiB, 4000787030016 bytes, 7814037168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: gpt
Disk identifier: 42FFC7BE-15D8-42D6-8C23-35320F494A8C

Device Start End Sectors Size Type
/dev/sda1 2048 7814035455 7814033408 3.7T Microsoft basic data

mounted as /dev/sda1 on /media/hdd type ext4 (rw,relatime,data=ordered


and the 250gb ssd currently in the ultimo4k and not mounting is showing as ...........


Device Start End Sectors Size Type
/dev/sda1 2048 468860927 468858880 223.6G Linux filesystem

 

[Timmo65]

Morning - still having problems. I eventually got it recognise the /media/hdd by formatting it as EXT4 on a windows box - great I thought. I then got a load more looping boots so removed everything again. Attempts at flashing from 5 different usb sticks inteh front/back did not work. The usb blinked for a second then no message on the panel to update. With nothing plugged in the power button flashes on/off and the gui flashes the vu+ image every 30 seconds or so. I left it for a couple of hours with nothing plugged in to it and when i next checked it was up. It is really unstable and keeps rebooting. I am accessing from remote connection to home network using putty and openwebif. I manged to do a factory reset so will see where I go from there. I've ordered a couple of kingston usbs to see if that helps flashing.

 

[Timmo65]

hello again, right then, new usbs arrived and i can flash first time every time now. Good start. So box is flashed with latest image 44 and nothing else but whenever I connect a powered hard drive - either via the internal connectors or via usb front or back the machine immediately reboots itself and goes into a loop. There are no crash logs. it will then only boot when I disconnect the drive. I have tried with a 250gb ssd both in a caddy via usb and direct internally and same thing with a 500gb 2.5 inch spinning disk. I can here a clicking sound from the powered drive. Exact same result. To me this seems like a problem with the power provided to the drive. A usb stick inserted front or back mounts as /media/hdd no problem.
Any further ideas please ?

 

[twol]

You need to add a usb stick and assign the usb for the debug/crash logs ... it could be that it is unable to write a log in the current situation with the HDD‘s.

 

[Timmo65]

This does appear to be a hardware/power issue, so I don't think it is image related at all.
Every time I attach any type of unpowered drive (bar usb sticks) I get a reboot and then it will not come up until the drive is removed. I have put a ticket in with Vu but I am not expecting much. I guess I have a few work arounds, not using an internal drive at all and re-route to a NAS or the original 4tb in my duo2. I am looking to still use an internal sata connected drive and I am awaiting delivery of an adapter to power it externally. I might just have a flash of a completely different image just to make 100% sure but I am fairly sure now its not software related. Has anyone seen this behaviour before ?

 

[Andy_Hazza]

I have the Ultimo 4K receiver with a 4TB Red WD HDD and never come across this issue. It has worked flawlessly from day 1 of purchasing it from WoS.
Raise a Ticked with WoS and they will be more than happy to help.


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[joysleep1]

I have the ultimo 4k too and i have not had any problem like the one you have.