Brand new duo2 remote not working

[Andy_Hazza]

Power button behind the flap on the front of the box?

 

[Fuzzy]

Yeah, the one next to the card slots.

 

[Andy_Hazza]

You haven't got any other usb stick(s) in rear while trying to flash have you?

 

[Maxwell]

lets just get back to basics here

1. what OS is on the PC you use to copy the update file to usb and did you use the same pc to format the stick.
2. Are you using safe eject before removing the stick from the PC or just pulling it out of the port.
3. what is the file structure on the stick after you have transferred the image file to it.

 

[Fuzzy]

No mate, and I've tried flashing from all 3 usb ports.

 

[Fuzzy]

It's an old dell laptop with Windows 7 Maxwell. And, yes, I just pulled the stick out a few seconds after the transfer was done. There is a vuplus folder and inside that, a duo2 folder and the files are in there.

 

[Maxwell]

ok try download minitool partition wizard, once you have it installed put your stick in and run the partition wizard, delete the partition on the usb then create a new one and format as FAT 32 once finished copy the update folder to the usb and leave it in there a couple of minutes and then eject it properly using safe removal.

USB stick needs to be USB1 or USB2 some USB3 can cause problems

make sure the DUO2 has had power off for at least 5 minutes then insert the usb into the front slot and power on with the rear switch, as soon as it sees the usb immediately press the power button behind the flap. do not touch anything for about 5 mins ish

 

[Fuzzy]

I did all that to the letter Maxwell and still no luck - thanks very much though. I've been at this for 11 hours now and I've had enough - it isn't happening, for whatever reason.

I'll email the shop again and see what they say. Thanks for everyone's help, I'm most grateful.

 

[Rob van der Does]

What did the camera trick learn you?

 

[Fuzzy]

I'm not sure exactly what the 'camera trick' is mate? I'm open to ideas though. Anyway, update. Late last night I decided to try prepping the stick on my old pc upstairs that has xp on - it flashed first time, no problem. I saw 'finished' and it rebooted. When it got to the video select screen though, the remote still didn't work. I tried flashing again this morning, again successfully, but still no working remote.

 

[irishchris]

I'm not sure exactly what the 'camera trick' is mate? I'm open to ideas though. Anyway, update. Late last night I decided to try prepping the stick on my old pc upstairs that has xp on - it flashed first time, no problem. I saw 'finished' and it rebooted. When it got to the video select screen though, the remote still didn't work. I tried flashing again this morning, again successfully, but still no working remote.

Use a digital camera to observe the infared led at the very top of the remote. You should see it light up red when any button is pressed. Not visible to the human eye directly but by using a digital camera you can

Sent from my C6603 using Tapatalk

 

[Fuzzy]

Thanks, just done that and I can see the ir light on my phone camera when I press a button. So the remote is sending out something. The receiver isn't seeing it though, for some reason...

 

[Larry-G]

Have you left the protective film over the front of the receiver ?, especially over the IR sensor ?, if so try removing it and see if that makes a difference.

 

[Rob van der Does]

So you don't read what we write when trying to help you
See here.

 

[Fuzzy]

Sorry Rob, I didn't know what you meant and I was struggling to re-flash when you suggested it. I appreciate your help mate, really. I haven't used a vu box before and I don't know what a web interface is tbh.
I removed the plastic film when I first unpacked it Phoenix.
Thanks, Steve

 

[Larry-G]

well the web interface is not important at this moment in time considering that you cant set up your network mounts via the FIW ( first install wizard ).

 

[Fuzzy]

Ah right, ok. I have a FoxSat receiver that has a web interface, thinking about it, so I sort of know what you mean. Looks like it will have to go back then - gutted!

 

[SmithOnline]

I have this exact same issue currently I factory reset box then remote would no longer work so I have downloaded latest vix image and flashed box still same remote wont work!

My box is the vu duo2 same

EDIT

luckily I have a harmony one remote and this works on it but the original vu+ remote it is not working looking into this i have found
http://vuplus.com/board/boardView.php?idx=20&pagenum=1

 

[SmithOnline]

fixed it! it was 2+7 then press help then enter 0002

i was pressing 002 missing the zero

fixed