[TM-NANO-3T COMBO] Unresponsive box after installing mgcamd & update 55

[Rob van der Does]

Is there any other image available for the box? 4Od or so?

 

[judge]

You really are going to have to try a few suggestions made for yourself. All we can look at is one log, you have control of the box.
Also try putting a 4GB+ stick in the box & format it in the box so it's in ext4 & mounted as /hdd
This might help us tell if it's a timeshift issue, and no, it's not a known issue.

 

[Rob van der Does]

Could you please stop all softcams and see if the issue is there (obviously using FTA services)?

 

[Sicilian]

Just been reading thru this thread. Imo something is being setup wrong and you need to track down what.

I'd suggest the following.

1) Disconnect ALL storage devices even Internal HDD is you have one.
2) Do a complete fresh and setup of latest ViX Build here http://www.openvix.co.uk/index.php?dir=TM-Nano-3T/ DO NOT RESTORE ANY BACKUPS.
3) Setup ONLY for FREESAT using Autobouquetsmaker, set for your area. Menu > Setup > Service Searching > AutobouqetsMaker.

Do not setup or add ANYTHING extra, no softcams, nothing, run exactly as free to air for at least 24 hours. Use EXACTLY as default, do not setup and EPG import settings, nothing.

 

[lemi]

Are you using cs or sub?
Like Rob said,disable softcam and try FTA channel.

 

[chris16v]

i have added a usb as a hdd and new log

ok as instructed by the judge i have initialsied a stick in ext4, mounted it as /media/hdd in order to test the timeshift errors we are seeing in the log. ( tested by making sure i could pause tv)

this means from a new flash i only have oscam, a hdd stick mounted and bouquets from autobouqetmaker configured, but yes it locked up again

the log is attached.

View attachment Enigma2-17-10-2014_22-55-48.log

as for the suggested tests by rob van der does, sicilian & lemi i will do those logically one at a time over the next few days and keep the posting here to a minimum (apart from test results & log) to avoid too much noise for anyone reading this. (thanks for your help so far)

 

[chris16v]

removed oscam & installed cccam

this log is up to the point of the lastest lockup.
The test was default image: rev 54, cccam plugin, usb stick as hdd, left on a premium 28e service.

View attachment Enigma2-18-10-2014_15-13-28.log


next: test will be default image, all softcams removed, usb stick as hdd left on fta service.

 

[ronand]

Are you reflashing the receiver or just doing a factory reset?

 

[chris16v]

Are you reflashing the receiver or just doing a factory reset?

reflashing ronand

 

[Sicilian]

Just been reading thru this thread. Imo something is being setup wrong and you need to track down what.

I'd suggest the following.

1) Disconnect ALL storage devices even Internal HDD is you have one.
2) Do a complete fresh and setup of latest ViX Build here http://www.openvix.co.uk/index.php?dir=TM-Nano-3T/ DO NOT RESTORE ANY BACKUPS.
3) Setup ONLY for FREESAT using Autobouquetsmaker, set for your area. Menu > Setup > Service Searching > AutobouqetsMaker.

Do not setup or add ANYTHING extra, no softcams, nothing, run exactly as free to air for at least 24 hours. Use EXACTLY as default, do not setup and EPG import settings, nothing.

Can you please just do as instructed above, this will tell us if the receiver is faulty or if its some your adding / doing after.

 

[chris16v]

Sicilian, i will be starting your suggetsed test tonight once i get home tonight.

(btw, it took 36 hours over the weekend for a lockup of the box running rev54, all softcams removed, no plugins installed, left on fta channel)

 

[chris16v]

Sicilians test is underway.

-fresh flash of Apollo.62
-no storage devices attached
-Freesat using autobouquetsmaker
-NOTHING else set up at all, completely default

Sicilian, if after 24/36 hours it appears stable & for the benefit of this test, which order would you want me to add additional configuration ? (ie: my desired softcams, epg, samba, usb/hdd devices, etc). I know how to add them all but purely for this test i imagine you have a preffered order?

 

[chris16v]

my box still locks up with latest .62, freesat & nothing installed

Morning all, here we are my 3T still locks up after a few hours of use after following the prescribed test plan.
I switched on debugging around 9pm last night, left on an fta channel and found it had locked up this morning. Hopefully there is a clue in the log but having parsed it quickly i dont see a giveaway.

log file here>>> View attachment Enigma2-20-10-2014_20-51-34.log


what did i configure, what did i install/set:
-fresh flash of Apollo.62
-no storage devices attached
-Freesat (only) using autobouquetsmaker
-NOTHING else set up at all, completely default, nothing at all

So there we are chaps, completely default flash, do we have a faulty box that i should now go back to WOS with? Its no good other members telling me theres is working fine cos that doesnt appear to matter now. I have been testing all different scenarios for 10 days and i am obviously feeling a bit frustrated.

 

[Sicilian]

So there we are chaps, completely default flash, do we have a faulty box that i should now go back to WOS with? Its no good other members telling me theres is working fine cos that doesnt appear to matter now. I have been testing all different scenarios for 10 days and i am obviously feeling a bit frustrated.

Yes email WoS.

 

[Humbucker]

Hello.
Chris 16v have you fixed the problem or did you return the receiver.
I am having the same / similar problem, it came with the vix 054 image and I was only watching free view on cable and the tv screen goes black and no function from the remote, so after speaking to WOS I flashed the receiver with vix 064 and its still the same on free view with nothing extra installed, no cams no plugins no hard drives.
It still does the same with no softcams installed, no internet, no cable, only power lead and HDMI lead and mine still goes to a black screen with the remote not functioning. Only way to get it going again is to power it down then up again.
It seems to me a hardware issue either a faulty component on the main board or possibly a dry joint on a component.
The receiver is in the open and is not hot.

 

[world-of-satellite.co.uk]

Hello.
Chris 16v have you fixed the problem or did you return the receiver.
I am having the same / similar problem, it came with the vix 054 image and I was only watching free view on cable and the tv screen goes black and no function from the remote, so after speaking to WOS I flashed the receiver with vix 064 and its still the same on free view with nothing extra installed, no cams no plugins no hard drives.
It still does the same with no softcams installed, no internet, no cable, only power lead and HDMI lead and mine still goes to a black screen with the remote not functioning. Only way to get it going again is to power it down then up again.
It seems to me a hardware issue either a faulty component on the main board or possibly a dry joint on a component.
The receiver is in the open and is not hot.

Please email us all details, inc your order ID.

We've only had 2 reports of this, yours and Chris's, Chris's unit still under test and we've been speaking with Technomate regards these two reports.

 

[Humbucker]

Thanks. World of Satellite
I have emailed you the details.

 

[jwok]

I'm experiencing the same problem. First with the supplied 4D image and now with the latest Vix image. Even tried running with the lid off but still getting random blackouts that can only be resolved by power off & restart. Order ID 18263. I'll email the details to WoS.

 

[tony97568]

Chris16v / Humbucker, jwok
I'm also seeing random blackouts on my TM-Nano-3T, 1-2 per day. I thought it might be an issue with mgcam1.38a (that was the issue I was looking to cure until I saw this thread) as the FTA channels continued to work. Restarting the softcam usually cured the problem although I do recall having to power the box down on at least one occasion to get rid of the black screen and the cam back up and running. Don't recall losing the FTA channels yet but will look out for it. Only had my box 4 days but coming from a iBox2 am used to having my box freeze but wasn't expecting it from this one. WOS Order ID 18812, looks like I need to get in touch.
Firmware:Apollo.071
Driver date:20141017
No HDD, server storage
USB for Image storage and a separate one for time shift.

 

[tony97568]

Chris16v / Humbucker, jwok
I'm also seeing random blackouts on my TM-Nano-3T, 1-2 per day. I thought it might be an issue with mgcam1.38a (that was the issue I was looking to cure until I saw this thread) as the FTA channels continued to work. Restarting the softcam usually cured the problem although I do recall having to power the box down on at least one occasion to get rid of the black screen and the cam back up and running. Don't recall losing the FTA channels yet but will look out for it. Only had my box 4 days but coming from a iBox2 am used to having my box freeze but wasn't expecting it from this one. WOS Order ID 18812, looks like I need to get in touch.
Firmware:Apollo.071
Driver date:20141017
No HDD, server storage
USB for Image storage and a separate one for time shift.

WoS have got back to me already with some things to try. Thanks for the quick response

"Re-flash your receiver and setup for free to air only. Do not restore any backups.

How to flash process is the same as the Nano-2T
http://www.openvix.co.uk/index.php?...ng Guides/&file=How to flash a TM-Nano-2T.pdf

Images here
http://www.openvix.co.uk/index.php?dir=TM-Nano-3T/

Set up as FREE TO AIR ONLY.
DO NOT INSTALL ANY EXTRA PLUGINS.
TEST FOR AT LEAST 24 HOURS.

Please advise if the receiver locks up or looses HDMI output."

Will give it a go and report back. Thanks again WoS