[GiGaBlue QUAD+ PLUS] 5.1 024, Gigablue Quad +, Black screen

[magnumkhan]

Can you test on another display please?

Hi!
Tried today 5.1.031 but with the same result (quad). Menus are fine and audio but with No video. Tried it in on my Samsung UE65MU6195 and on a HPZR22W. Went back to 5.1.022 and everithing is fine again. Driver problems?

 

[themadscotsman]

Have these video driver issues been resolved as I just upgraded to the latest Open Vix 5.1.0.32 today on a Gigablue quad with BCM7356 chipset. I have tried in on Lg and Hisense UHD tv with the same results....sound and menu but no picture. When I revert back to 5.1.0.22 all is fine

 

[Andy_Hazza]

Have these video driver issues been resolved as I just upgraded to the latest Open Vix 5.1.0.32 today on a Gigablue quad with BCM7356 chipset. I have tried in on Lg and Hisense UHD tv with the same results....sound and menu but no picture. When I revert back to 5.1.0.22 all is fine

Like with any driver issues, you will need to contact them directly. The more that do, a quicker response you will get, hopefully.


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[themadscotsman]

OK Thanks for the reply. I thought posting in the relevant Vix forum would produce a response from the development team or is there a different approach ?

 

[Andy_Hazza]

No, drivers are purely down to the manufacturer of the receiver. I would email them directly and tell them your issues and hopefully they will respond.


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[dntaylor]

Same here....just received my new GigaBlue UHD QUAD 4K yesterday. I updated to 5.1.031 and you get the black screen but are able to see menus. Revert to 5.1.022 and everything ok. I have a samsung OLED55E6V. I also have issues with HDMI CEC, with my old Technomate TM-NANO-3T Combo I could set it to go to standby when switching off the TV, applying the same settings using the Gigablue this does not happen.

 

[twol]

Same here....just received my new GigaBlue UHD QUAD 4K yesterday. I updated to 5.1.031 and you get the black screen but are able to see menus. Revert to 5.1.022 and everything ok. I have a samsung OLED55E6V. I also have issues with HDMI CEC, with my old Technomate TM-NANO-3T Combo I could set it to go to standby when switching off the TV, applying the same settings using the Gigablue this does not happen.

Samsung don‘t make oled tv‘s I assume you mean LG???
I have giga 4K‘s (both ue & quad) and have none of these issues, so you need to play with the settings on both receiver and TV. If you are able to see menus on teh TV then try changing some of the Video settings and see what happens.
I assume you are directly connected to the TV???????
There was a driver change in April but nobody over here (where the majority of the giga‘s are installed) is screaming about any issues.

 

[Andy_Hazza]

Samsung don’t do an OLED tv. Anyhow what are your display setting on your receiver? Are you using 1080 or 2160? Are you using Multi for Refresh rate?


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[Andy_Hazza]

@Twol, he may mean the poor equivalent QLED. haha
But luckily I think it is an LG he has. [emoji4]

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[dntaylor]

Sorry it is an LG do apologise. I have it set at 2160p refresh rate 50hz.

 

[twol]

Sorry it is an LG do apologise. I have it set at 2160p refresh rate 50hz.

At least you had the sense to buy the best box!!

 

[Andy_Hazza]

Does it work when set to Multi “Refresh Rate”?

Does it work if you swap from 2160 to 1080?


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[twol]

Have same issue -....... so don‘t think its drivers
Had to change from 2160 when lightning wiped my gear in June and was working then so need to look at this.

 

[twol]

So eventually realised that the Onkyo was the old box without 2160p60 support (due to lightning killing my previous amp)
So connected sat receiver direct to TV monitor
I can run with ViX, Pli and ATV to my 2160 monitor without issues - so not likely a driver issue.
You need to check your hdmi cable as it may be the limitation - while testing I used an old hdmi cable (I should bin it but it is a very long cable and convenient) that would only let me connect at 2160 30(which you can do in OpenPli), but once I changed the cable to a newer edition everything was fine.

 

[dntaylor]

I just remembered when I was setting up the box I had it connected to my samsung 22" (it was easier to do it that way) and it was set at 1080p when the screen went black I connected to my LG OLED with the same results. With reading the forums I didn't try to set it to 2160p. So I flashed it back to 5.1.022. I've now just gone back to 5.1.0.32 with it set at 2160p with no problems and the HDMI CEC now works, when switching off the TV it puts the receiver in standby and also the picons on front display are showing the right colours.:thumbsup:

 

[twol]

I just remembered when I was setting up the box I had it connected to my samsung 22" (it was easier to do it that way) and it was set at 1080p when the screen went black I connected to my LG OLED with the same results. With reading the forums I didn't try to set it to 2160p. So I flashed it back to 5.1.022. I've now just gone back to 5.1.0.32 with it set at 2160p with no problems and the HDMI CEC now works, when switching off the TV it puts the receiver in standby and also the picons on front display are showing the right colours.:thumbsup:

Always nice when someone responds after fixing an issue .... enjoy both receiver and TV!

Also remember this receiver supports multiboot, so you can flash to a new image (in a different slot), restore backup settings and check everything is OK before forgetting about the previous „old“ image

 

[magnumkhan]

Always nice when someone responds after fixing an issue .... enjoy both receiver and TV!

Also remember this receiver supports multiboot, so you can flash to a new image (in a different slot), restore backup settings and check everything is OK before forgetting about the previous „old“ image

Hi!
Still the same issue with quad & quad+, no video .
Think the fix is only for 4k models.

Regards

 

[magnumkhan]

Hi!
Still the same issue with quad & quad+, no video .
Think the fix is only for 4k models.

Regards

Hi!
Flashed my quad+ with OpenViX 5.1.032 and no video.
Changed the settings to "uhd colour on" in my Samsung TV and GOT video!! :thumbsup:

The trick for me was to boot the quad+ after I change the settings in my TV,

Regards

 

[yannie]

Hi!
Flashed my quad+ with OpenViX 5.1.032 and no video.
Changed the settings to "uhd colour on" in my Samsung TV and GOT video!! :thumbsup:

The trick for me was to boot the quad+ after I change the settings in my TV,

Regards

Thanks magnumkhan. I was having the same problem with my quad+. I changed the tv setting like you said on my Samsung tv and rebooted box and now i have video.

 

[riscatto]

Can you help me please just purchased Gigablue Quad HD with OpenATV image & Wooshbuild, getting Audio but Black Screen can see Channels & Menu, Tried on different TV SAMSUNG working,
Tried changing HDMI leads, Had TV engineer out he just checked HD leads and ordered new panel for Samsung One Connect Box. Then I tried VU+ that works okay.
So it must be problem with Gigablue could it be OpenATV image or settings coming from box?
Any help appreciated my TV is Samsung EU55JS9000 with one connect box