Ultimo4k not booting

[Timmo65]

I have the Ultimo 4K receiver with a 4TB Red WD HDD and never come across this issue. It has worked flawlessly from day 1 of purchasing it from WoS.
Raise a Ticked with WoS and they will be more than happy to help.


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Hi,
I did raise a ticket with them and they tried to be as jelpful as they could but I did not purchase from them so fair enough. Everything they suggested we had already tried. I have raised a ticket with Vu direct but I have no idea what their support is like.

 

[Timmo65]

It's going further down hill.... I cant even flash now. Formatted usb (kingston 8gb) and others in front or back - i get the splash screen and the update hit power - it then does a few....updating, reading usb, continuing, flashing image but reboots at varying times during those steps but never gets further. This is with latest vix , and old vix and a blackhole, reformatting each time, extracting the update on the usb itself and ejecting from pc. I have taken everything out now including tuners.
Am i flogging a dead or dying horse ?

 

[Timmo65]

FIXED !

After taking everything out there was only one more thing I could feasibly check and perhaps it should have been the first. I bought this second hand 2 years ago and didnt think to check the power adapter. It appears I was using a non original one (after checking some unboxing videos). Also checking the manual and the back of the box it says 12v 5a. The adapter I was using was 12v 2a. I swapped this out for a 5a and bingo all good. I have no idea how it worked fine for so long and then just only partially played ball.
Thanks for all the (wasted) time spent trying to help me out
.

 

[Joe_90]

Do you have any way of measuring the actual power consumption of the adapter when the VU is connected? A 60W power supply seems a bit excessive in this day and age. Most boxes don't draw more than 2A (24W if using 12V PSU) with everything powered up. However, maybe the 2A PSU you were using couldn't actually supply the specified/required current?

 

[Timmo65]

Hi, no I can’t measure it but I think maybe your last point is more likely that the adapter had a fault. I looked today on wos site and the adapters being sold with the uk plug adapter look like the one I was using so maybe it was the correct original one but just had a fault.