Crashing

[claus]

When i scroll in EPG or in between the programs, then the box crashes.

When crach the front display is green in the bootom.

Have just enabled the logfiles.
Running

Mærke & Model: Vu+ Ultimo4K
Chipset: 7444s
Total hukommelse: 1439948 kB free / 1616052 kB total
Boxens drifttid: 0:01

OE system: OE-Alliance 4.1
Firmware version: OpenViX 5.1.022 (2018-03-23)
Kernel / Driver versionsdato: 3.14.28 / 20180315

Best regards Claus



From log:

 

[Sicilian]

We need the actual crash log please.

Also where is your EPG set to be stored? What location?

 

[claus]

EPG location /media/hdd

Just crashed / froze againg but no log in /home/logs

but no crash log in /home/root only debug

Have enabled sending logs .. But where do they end? ( the email (CC my own mail) have just arrived with a subject "Ref: 1521960895.17" is this the ref number ?

Claus

 

[Andy_Hazza]

If no crash log then the box hasn’t crashed.


Sent from my iPhone using Tapatalk

 

[adm]

If no crash log then the box hasn’t crashed.

Does the box need to be rebooted after enabling the logs settings?

 

[Andy_Hazza]

Yes it does.


Sent from my iPhone using Tapatalk

 

[claus]

what does it the do ?

If no crash log then the box hasn’t crashed.


Sent from my iPhone using Tapatalk

It makes the rotating VIX symbol and after a while the screen goes black.
The lcd changes colour to a green in some of the display and black in some.

To get it up and running again, it has to be powered off an back on again..

Claus

 

[ccs]

but no crash log in /home/root only debug

Maybe post this log as an attachment?

 

[claus]

Maybe post this log as an attachment?

It's in the first post..

Claus

 

[ccs]

It's in the first post..

Thanks - when you referred to "sending logs" I assumed there wasn't one attached.

 

[birdman]

Just crashed / froze againg but no log in /home/logs

Did it crash or did it freeze/lock-up? These are very different things.
The log in #1 doesn't show any crash. It doesn't show anything much of use. The last thing was a (successful) check for Oscam running.

 

[claus]

Did it crash or did it freeze/lock-up? These are very different things.
The log in #1 doesn't show any crash. It doesn't show anything much of use. The last thing was a (successful) check for Oscam running.

Se #7

It must be a freeze since there is no response when using the remote, and the other symptoms as in #7.
How can I get some better diagnostics data ?


Claus

 

[birdman]

Se #7

It must be a freeze since there is no response when using the remote, and the other symptoms as in #7.
How can I get some better diagnostics data ?

Not sure you can.
The odd thing about that log is that it makes no reference to putting up the Vix spinner, which you say you saw, so:

• where are the debug logs kept?
• is that file-system full (unlikely, but better to find out now ....)?
• has this just started to happen?

 

[ccs]

... the debug logs are in /home/root (same as @adm in another thread).

 

[claus]

... the debug logs are in /home/root (same as @adm in another thread).

Got a crash file this morning. But not with the same actions as the other day.

Se attached files.

Claus

 

[birdman]

Hmmm...., not much help but I'm sure there have been other similar crashes when the EPG data is odd/incorrect in some way, but there's insufficient info to track down where the problem occurs.
You do seem to be picking up incorrect EPG data (programmes starting after they finish?).

 

[abu baniaz]

Is this affected by clock changes? If so, might be an idea to clear the EPG cache and re-import.

 

[claus]

Uninstalled and reinstalled again.. And then a new crash... se attached.

Claus

 

[ronand]

Uninstalled what? Its the epg data on your hard drive that may be corrupted

 

[claus]

Uninstalled what? Its the epg data on your hard drive that may be corrupted

Deleted the EPG data on the HD.
Uninstalled the CrossEPG and installed it again.

This problem has started after the last software upgrade ( can't remember the last version)

Best regards Claus