[ET8500] not finding correct region channels

[aldo2332]

Hi guys

I am in Manchester 2 region virgin ex c&w using xtrend8500 with vix image 5.1.033 release. software update done.

I have noticed BBC HD and all ITV HDs in my bouquets is blank with service not found. I did manual scan which is what always do and its made no change i have gone in all channels list and the only BBC Wales HD & ITV Wales HD is clearing but BBC north west SD is still clearing fine. Very strange!

Here are my settings which I haven't altered:

tuner A:
Network ID 00000
used service scan type: Provider
Region: Virgin Media (ex CW)

Manual Scan:
(predifined tuners showing 6952 i used complete scan)
Type of scan : complete
Network no
only free no

In ABM Providers:
Virgin UK: yes
area: 41066 Manchester 2


last ABM scan was done a few months ago and I then moved channels around to personalise it since then always manual scan. All been fine up until the other day.

Is there any info i have missed for you?

Thanks in advance for any help.

 

[Andy_Hazza]

Someone else had issues with that, but I advised him to use Net ID 41060 and that sorted his Regional channels out.


Sent from my iPhone using Tapatalk

 

[aldo2332]

Someone else had issues with that, but I advised him to use Net ID 41060 and that sorted his Regional channels out.


Sent from my iPhone using Tapatalk

Ok thanks for the advise i will try this.

So do i simply change network ID on the tuner config settings from 00000 to 41060?

 

[abu baniaz]

For the UK, it does not matter what netID you put in tuner configuration

 

[aldo2332]

For the UK, it does not matter what netID you put in tuner configuration

So how do i solve this problem then?

 

[abu baniaz]

Unless you are in a Pure area, you will always get out of region services that do not work.

Only way around it is to disable background scanning, remove all cable services, restart, run ABM.

 

[aldo2332]

i live 3 miles from Virgin Building in South Manchester.

 

[Andy_Hazza]

Did you try 41060 in your ABM Providers (Net ID) bit?


Sent from my iPhone using Tapatalk

 

[aldo2332]

Did you try 41060 in your ABM Providers (Net ID) bit?


Sent from my iPhone using Tapatalk

Yes and it didnt work i went through all the channels again still only BBC wales. I have personalised my bouquets which is time consuming so trying to avoid starting fresh and using ABM

 

[ccs]

…. take an image backup, then you can try anything and everything.

 

[aldo2332]

…. take an image backup, then you can try anything and everything.

thanks for advise. I have backed it up and the bouquets. Just frustrating me as been trying for two days now and searched on here too.

 

[aldo2332]

Did you try 41060 in your ABM Providers (Net ID) bit?


Sent from my iPhone using Tapatalk

apologies just read this again. No i didnt try it on ABM (which is Manchester1) only by changing the tuner settings I will give it go and get back to you.

 

[abu baniaz]

Have you disabled background scanning?

 

[aldo2332]

Have you disabled background scanning?

how do i do that on manual scan? If I use ABM to scan it will create a new bouquet and alter my personalised one unless theres a way of abm scanning and keeping the list inside the bouquet still in the order it is now.

 

[ccs]

I would, in your situation, take an image backup, make the suggested changes to ABM NetID 41060, try it out, and see if the channels are back.

If they are, you can couch flash the image backup and wait for advice on keeping your original bouquet ordering.

If they're not, you can couch flash the image backup and wait for advice on what to try next.

 

[abu baniaz]

In the tuner config menu, there is an option to disable background scanning. It has nothing to do with manual scanning. It scans while you watch.



ABM does not alter non-ABM bouquets. If you have modified ABM bouquets say so now.

Please confirm you have made an image backup.

I suggest you make a settings backup too.


I was going to suggest you run ABM without creating bouquets. But you will be back to square one unless you disable background scanning.

 

[aldo2332]

In the tuner config menu, there is an option to disable background scanning. It has nothing to do with manual scanning. It scans while you watch.



ABM does not alter non-ABM bouquets. If you have modified ABM bouquets say so now.

Please confirm you have made an image backup.

I suggest you make a settings backup too.


I was going to suggest you run ABM without creating bouquets. But you will be back to square one unless you disable background scanning.

OK originally it was an ABM scan and then I have moved channels around to my liking.
Image back up done and settings.
I will have a try at what you are saying and post on this after result thanks.

 

[Andy_Hazza]

apologies just read this again. No i didnt try it on ABM (which is Manchester1) only by changing the tuner settings I will give it go and get back to you.

Hopefully 41060 works and is what you were after. Fingers x’d.


Sent from my iPhone using Tapatalk

 

[aldo2332]

Need to give you all an update of the outcome of this sorry for the very long delay.

I decided to do a fresh ABM scan i have tried allsorts. Disabled background scan, tried 41060 no difference either. Its scanning ITV east anglia now not wales! I can put my finger on it. I tried the same scan on my VU+ 4K uno and still no joy. Surely this must be some setting wrong. As i said before its never been a problem in the past and i live very close to Virgin broadcast depo for manchester 2.

 

[abu baniaz]

Need to give you all an update of the outcome of this sorry for the very long delay.

I decided to do a fresh ABM scan i have tried allsorts. Disabled background scan, tried 41060 no difference either. Its scanning ITV east anglia now not wales! I can put my finger on it. I tried the same scan on my VU+ 4K uno and still no joy. Surely this must be some setting wrong. As i said before its never been a problem in the past and i live very close to Virgin broadcast depo for manchester 2.

Define fresh ABM scan.

You need to find the correct net ID. We do not specify which channels it adds.

I would recommend start from "zero state". I.e no services before you run ABM, Keep background scanning off.