Serious issues with the box, need help please?

[champs4life]

Hi,

I would really appreciate any help from anyone who has had similar problems.

Basically whenever I go on to a channel where something is being recorded and rewind, forward and then press stop it comes up with an error message and reboots the box, same thing happens with live tv.

Also sometimes not always when I am changing channels it just crashes, gets stuck, but the channel is still working but I cant do anything with the remote so I have to turn off the box from the back.

Now these issues are really annoying and I think it could be the box itself or maybe an issue with the image, or even the HDD, but I have not idea.

I hope someone can give me a solution,

Thank you in advance.

 

[mann]

Sounds like a good candidate for a complete re flash and clean fresh set up...this usually cures most faults.

 

[cactikid]

and as your using a multi tuner box you are using either 2.3.0 or 1.38.also you have not said what image you are using.as resaid above maybe needs reflashing?

 

[champs4life]

So doing a clean flash would solve these issues?

Isnt it a problem with the image or box itself?

What about the HDD, with an internal HDD in the box will it solve the issues?

These issues still persist with the latest VIX image.

I did get told it mostly likely is the external HDD which is the cause.

 

[cactikid]

clean reflash usually does fix things and dont use backups restore,even reformat usb and setup again for epg.should not matter with internal or external hdd used.all usb are removed and just use the formatted one for reflashing.remount when finished.

 

[champs4life]

Whats backup restore?

Would I need to do system reset or just reflash like before?

But timeshift, recordings are saved to external HDD, so couldnt that be the problem and why these errors are occurring?

 

[abu baniaz]

Please provide as much information as you can about your setup/usage. I'm pretty sure I know what the issue is and it has been posted on forum already. No point guessing, so will wait for you to confirm setup.

A crash generates a crashlog. Attach it to your post.

 

[champs4life]

Please provide as much information as you can about your setup/usage. I'm pretty sure I know what the issue is and it has been posted on forum already. No point guessing, so will wait for you to confirm setup.

A crash generates a crashlog. Attach it to your post.

I dont know what else to post, what setup/usage do you mean?

What crashlog and how do I get it?

 

[abu baniaz]

What have you set your receiver to do? Any plugins installed? Any feature set to start automatically?

Search for "crashlog". Their location an dhow to upload them has been posted many times.

 

[champs4life]

Only have a skin installed, I havent got the feature set to automatic, like I said before these errors happen when I pause live tv and rewind and then press the stop button the error shows and reboots the box. Same thing happens with recordings saved.

Is the crash log on the HDD and how will I upload it?

 

[abu baniaz]

The default location for crashlogs is /home/root/logs/
There is a guide on screenshots/attachments, please refer to it.


Please note the following:

Thread will be moved to the ViX-Team-Images-Support-Discussion section. It is best to use the image support section for image issues as problems/solutions are usually the same irrespectve of receiver. It also helps others searching for the same issue although they may have another receiver.

Please read the thread in link below which explains things better.

http://www.world-of-satellite.com/showthread.php?33155-ALL-MEMBERS-PLEASE-READ!-New-method-of-posting-in-ViX-Support-Section!

No harm has been. Please bear in mind for future support questions.

 

[abu baniaz]

Is this the same issue as yours?

http://www.world-of-satellite.com/showthread.php?44221-crashing-after-timeshift

 

[champs4life]

What guide? I cant find the guide.

Cant you tell me the solution without uploading any logs?

 

[champs4life]

Is this the same issue as yours?

http://www.world-of-satellite.com/showthread.php?44221-crashing-after-timeshift

Yes exactly with timeshift and with recordings.

So its the issue with the box and nothing else then?

 

[abu baniaz]

They changed something in the drivers. It inadvertently affected the timeshift feature. Disable it for now.

Not sure about recordings. Hopefully your logs will show what the problem is.

 

[champs4life]

So I can't use timeshift at all with it being disabled?

The same issues happens with recordings and when you go on the channel with the recording. Doubt log will help as you say it's the manufacturer issue.

So doing a fresh flash like people mentioned won't help?

Seems there are loads of problems with this box which I didn't expect nor did I expect not to be fixed yet.

 

[abu baniaz]

Why are you playing hard to get with your logs?

The only known problems with the box is transcoding does not work. Timeshift issue is a new thing that has occurred. I'm sure they will fix it. Almost all manufacturers have driver issues.

Please contact TM for details of driver fixes.

 

[champs4life]

I'm not playing hard to get, I don't know how to attach logs?

Have you not got details when TM will fix this problem?

 

[abu baniaz]

http://www.world-of-satellite.com/showthread.php?44054-How-to-take-screen-shots-How-to-attach-files

Link even in some signatures

 

[champs4life]

Can I ask what you will solve with the logs if the whole issue with errors and box rebooting is to do with TM?

Would a reflash help?