[TM-NANO-SE] Tuner B no signal and no lock

[Dannylfc]

I have tried switching the wires, but no matter which wire I use tuner B found no signal or no channels, also wouldn't lock onto 28.2e, tried the box at another house and same problem.

 

[Dannylfc]

The octagon single tuner was only tried at one household which isn't mine and both feeds would not find a signal or channels on Tuner A, I have asked them to try the box at someone else's house to find out it they can find a signal

 

[abu baniaz]

When you say lock, did you try different transponders?

The other household, do they have SkyQ?

 

[Dannylfc]

I'm not sure how to try different transponders, I just chose simple single satellite same as tuner A.

Other household as sky HD, not sure what sky Q is, there feed works fine with the sky box but not with the octagon

 

[abu baniaz]

Talk us through how you check there is a signal lock. Maybe post a picture.

 

[Dannylfc]

An update - the octagon was tested at another house hold and tuner A found all the channels and 98 percent signal so I'm guessing there is an issue with the other houses LNB or cable even though it works fine with the sky box.

Conceding the satellite lock menu>setup>service searching>signal finder> then under SNR, AGC and BER it says lock, and it was Un ticked

 

[abu baniaz]

When you check for signal lock, you check a transponder. You can check different ones. Just because you don't get lock on one transponder, it does not mean you cannot lock on others.

 

[Dannylfc]

I did go through the different transponders on the Technomate and couldn't get a signal on any.

Now he can get a signal on the octagon from another house hold I'll get him to try again at his house, if he still can't get a signal do we conclude that there is am issue with his LNB or cables?

 

[Dannylfc]

Right at his house has tried different transponders but can't pick up more than 100 channels. Do you think that means his LNB is misaligned? Just wierd because his sky box picks up All the channels

 

[Dannylfc]

He can get a lock on one or two transponders, but can't fine more than 100 channels,on 28.2