[OS-mini] [Solved] can someone please help me solve my cross epg issue

[No1gooner]

It would also be very helpful if anyone here also using a edision os mini twin tuner on vix 4.1 008 could confirm there having no problems that would rule a lot of things out.

 

[Sicilian]

It would also be very helpful if anyone here also using a edision os mini twin tuner on vix 4.1 008 could confirm there having no problems that would rule a lot of things out.

Your the only one posting with an issue and only person using your HDD & feeds.

Contact WoS, let them inspect and test your unit.

 

[No1gooner]

I think i may just do that Sicilian after I've swapped and tested the hdd's , I really don't think it's an issue with my communal feeds I'm sure by swapping the cables round and getting the same results confirms this.
Just to clarify can someone confirm if my tuners are set up correctly.

Config mode simple
Mode single
Satellite Astra 28.2e 2e/2f/2g
Send diseqc no.

 

[No1gooner]

Another thing I've noticed is tuner b gives exactly the same reading of 99% snr and 91% agc on every channel, that doesn't seem right to me.

Sorry ignore this post

 

[Sicilian]

Another thing I've noticed is tuner b gives exactly the same reading of 99% snr and 91% agc on every channel, that doesn't seem right to me.

Sorry ignore this post

I'm still yet to find any receiver that gives correct readings in this area.

 

[abu baniaz]

The variables at the moment are as follows:
Signal issues
Tuner faulty
HDD not waking up

Your tests must be systematic. This is somewhat difficult when trying to use the receiver and also accepting different suggestions (all valid, and shows how good it is to have different perspectives). Sky receivers work differently, and they also can see the EPG data natively, unlike E2. Concluding that it worked fine on one and it should do the same on the other when the software is different, may not be a safe conclusion.

The tests have been suggested to you. So please decide in what order you want to do them.

As with others commenting in the thread, my suspicion is HDD not waking up consistently, hence the suggestions to test with receiver awake, swap HDDs and use USB stick instead. If you want to test the HDD/USB swaps that is up to you (I'd recommend disconnecting the HDD and use a USB flash drive during testing phase). Otherwise pick up the phone tomoroow and give WoS a bell or jot them an email.

You've been very patient whilst testing things, a lot more than others would be. We've discovered and fixed bugs in ABM and CrossEpg downloader owing to your situation.

WOS are very good at customer service. You can speak to them and no doubt they will test the receiver for you. There may or may not be an issue with the receiver, but I'm confident they will look after you. If theer is no issue with the receiver, you will be back to square one if/when you get another receiver.

 

[No1gooner]

Thank you abu I really do appreciate all the help and support given to me, I don't want to seem like I'm being a pain in the backside but it's a new receiver that I just want to work and since taking it out the box I've had this issue so please understand why I'm being a bit persistant.
My previous box and I know it is not a liked receiver on this forum was a zgemma using a patched version of vix, it was my first step into enigma 2 and used it as a base to get to know and gain knowledge of enigma 2, I migrated to the edision as after trying other images vix is my image of choice and wanted a better receiver with official vix support, and although people here may not like what I'm about to say in the 8 months I owned a zgemma star 2s and a h2s I never once had any problems, by all means tell me to go back to a zgemma if I don't like what I've got now but I really like vix as an image and don't want to be running patched versions.
I will try swapping the hdd's tomorrow after I've ran my test disabling tuner b tonight, after that I will try using a usb and if all that fails I will try what Sicilian suggested over the weekend.
If the issue persists then I'll contact WOS to test the box hopefully that will be the last resort but if needs must to eventually put my mind at rest then so be it.

 

[Huevos]

We've tested that an unpowered USB enclosure does spin up again after spending time in standby. If yours doesn't it is most likely a fault with the controller in the enclosure.

 

[No1gooner]

Thanks huevos what I don't understand though is the hdd is woken when I set a recording, would a recording with the box is in standby wake the hdd the same way as cross epg would?

 

[No1gooner]

One of the strange things during this testing is when I tried manually downloading cross epg on tuner b it would read 905 channels but wouldn't read the titles or parsing, it zips past both an save's and loads but the epg was still not up to date, when I go into signal finder and check tuner b the signal would be there and then drop out, i would then go back and check tuner a and then back to b and it doesn't drop again after that, I would then run cross epg on tuner b again and it would work correctly?

 

[Huevos]

It is nothing to do with tuners. Your log clearly shows the receiver is unable to access the HDD.

 

[No1gooner]

Thank you for that huevos that gives me some hope that all it is is a hdd issue which will be a lot easier for me to rectify.

 

[No1gooner]

So I've checked this morning after running a test disabling tuner B so the download took place on tuner A and guess what? For the first time since I've owned the box cross epg downloaded 100% fine when set to automatically. I'm going to run some more tuner tests after work but I'm really starting to think the culprit is tuner B.

 

[Sicilian]

So I've checked this morning after running a test disabling tuner B so the download took place on tuner A and guess what? For the first time since I've owned the box cross epg downloaded 100% fine when set to automatically. I'm going to run some more tuner tests after work but I'm really starting to think the culprit is tuner B.

Disable Tuner A and use Tuner B, run the same again today. Don't change anything else.

 

[No1gooner]

I will try this this evening a report back.

 

[Huevos]

I will try this this evening a report back.

Please post a debug log along with the reply to every test you do. Without this getting to the bottom of your problem will be impossible.

 

[No1gooner]

Right I have an update and this has now got really strange, I've ran tests on tuner a and b and with both tuners configured with the box in standby and awake, I've also ran the tests with the hdd asleep and awake and every single time cross epg kicked in to download automatically it worked and not once did it fail! I've also ran cross epg manually on both tuners and again no problems, I watched to see what happend when the box was in standby and the hdd was asleep and each and every time the hdd woke and everything worked.
This has now really baffled me it's gone from not working everyday to all of a sudden working, only thing I did is delete the data from the epg.dat file so could it of been the file was previously corrupted? Could it of been changing the standby time to no standby yesterday and leaving it and then switching back to 1 minute has fixed the issue with the hdd? Could it be the box don't like the time I have cross epg set to download even though my single tuner downloads fine at this time? I'm really starting to just clutch at straws now but as it stands right now everything seems to be ok, I'll return the box to all my normal settings and see if it works when it downloads at 5.30am, if it don't then I'm really unsure what to do next!

 

[No1gooner]

Can anyone recommend a time to set abm and cross epg to download?

 

[abu baniaz]

A time that suits you. Not concurrently with any other process. We used to have it at 15:15 as that was school run time.

Official Sky receivers go to deep sleep until 06:00. The myth about doing it at 04:30 should stop being perpetuated.

 

[No1gooner]

ok spoke to soon just done a manual download with cross epg and it failed, i went to check signal on tuner b and it dropped, i then went back to tuner a and back to b and it stayed locked, i then tried cross epg again on tuner b and it worked, its like tuner b goes to sleep and needs waking up.
I've attached the de-bug log.